Privacy Policy

Last Updated: April 10th, 2025

At goBotics.ai, your privacy isn’t just a checkbox—it’s part of the concierge-level experience we deliver. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you use our website and services, including our AI-powered lead engagement platform.

By accessing or using goBotics.ai, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1. Personal Information

    

• Name

   

• Email address

   

• Phone number

   

• Company name

   

• Role or job title

   

• Scheduling preferences

   

1. Lead Data (on behalf of our clients)
   If you use goBotics.ai to manage leads, we may collect information about your leads, including:

• Contact details (name, email, phone)

   

• Engagement history (messages, replies, scheduling interactions)

   

• Source of lead (form submissions, chat, SMS, etc.)

   

1. Technical Information

• Browser type

   

• IP address

   

• Device type

   

• Cookies and usage data

   

2. How We Use Your Information

goBotics.ai uses data to provide concierge-level automation through our AI assistant. This includes:

• Sending real-time responses to leads

   

• Scheduling appointments

   

• Scoring and qualifying leads based on behavior and preferences

   

• Reactivating old leads with AI-generated follow-up

   

• Communicating through SMS, email, or other digital channels

   

• Improving and training our AI systems

   

• Customer service and technical support

   

3. Use of Artificial Intelligence (AI)

goBotics.ai leverages artificial intelligence to engage with leads in a timely, relevant, and personalized way. You acknowledge that:

• Some communications may be automatically generated or facilitated by AI.

   

• AI may analyze past interactions and engagement data to improve future messaging.

   

• AI-generated responses are designed to be helpful, professional, and human-like, but are not created by a live person unless otherwise specified.

   

We disclose our use of AI to maintain transparency and ensure trust.

4. A2P Messaging and Consent

goBotics.ai facilitates A2P (Application-to-Person) messaging on behalf of our clients. This includes sending SMS messages for:

• Appointment confirmations and reminders

   

• Lead follow-ups

   

• Re-engagement of dormant contacts

   

• Promotional offers (if permitted by law)

   

By submitting your contact information through any goBotics.ai-powered form or service, you consent to receiving A2P SMS messages. You may opt out at any time by replying “STOP” to any message.

Important Disclosures:

• Message and data rates may apply.

   

• Consent is not a condition of purchase.

   

• All A2P messaging is conducted in accordance with 10DLC regulations and U.S. telecom policies.

   

5. Data Sharing and Disclosure

We do not sell your personal information.

We may share information with:

• Service providers that assist with infrastructure, messaging, or analytics

   

• Legal authorities if required by law or to protect our rights

   

• Our clients (businesses who use goBotics.ai) when managing their own leads

   

• Third parties with your explicit consent

   

6. Data Security

We use industry-standard security protocols to protect your data, including:

• Encrypted data transmission (SSL/TLS)

   

• Secure storage of personal and lead data

   

• Role-based access controls and user authentication

   

• Routine audits and monitoring

   

Despite these measures, no system is 100% secure. We encourage users to practice good cybersecurity hygiene.

7. Data Retention

We retain user and lead data for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Clients may request deletion of lead data at any time.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the data we collect about you

   

• Request corrections or deletion

   

• Withdraw consent for communications

   

• File a complaint with a data protection authority

   

To exercise these rights, email us at info@gobotics.ai.

9. Cookies and Tracking

goBotics.ai uses cookies and similar technologies to:

• Understand how visitors interact with our site

   

• Improve user experience

   

• Enable site functionality and personalization

   

You can manage cookie preferences through your browser settings.

10. Children’s Privacy

goBotics.ai does not knowingly collect personal information from children under 13. If we learn that we’ve inadvertently collected data from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. We’ll notify users of significant changes through our website or email. Continued use of the platform after changes constitutes acceptance.

12. Contact Us

For questions about this policy or your data, contact us at:
📧 info@gobotics.ai
📍4300 A Ridge Road, Baltimore, MD 21236